Each paid plan includes a one-time setup fee. The current setup fees are:

• Essential: $99
• Professional: $149
• Premium: $399
• Custom: $599

A customer may request a refund of the setup fee within seven calendar days after the initial purchase if the customer has not substantially used the service. Substantial use includes completing meaningful onboarding or assessment work, generating or using reports or recommendations, downloading included materials, or otherwise receiving substantial value from the service.

After the seven-day period, or after substantial use, the setup fee is generally non-refundable except where required by applicable law or where RRA approves a refund because of a qualifying technical failure.

RRA charges $19.99 per paid user each month. There is no separate recurring per-location fee. The setup fee and first monthly subscription charge are collected together at checkout, before any applicable tax.

Monthly subscription charges renew until the subscription is canceled. A cancellation stops future subscription billing but does not ordinarily refund or prorate a charge that has already been processed.

If RRA approves a full refund, RRA will refund the approved payment to the original payment method, immediately cancel the related subscription, and immediately end paid access associated with that subscription.

A full refund does not create a continuing right to use paid RRA application features or bundled materials after the refund is approved. RRA may preserve transaction, security, and support records as reasonably necessary.

Customers may request cancellation through the available account or support channel. Cancellation stops future subscription billing. Unless RRA separately approves a refund under this policy, cancellation does not reverse charges already processed.

The standalone Restaurant Revival eBook costs $34.95 and does not include access to the RRA application. A standalone eBook purchase is generally final once the eBook has been delivered or made available for download, except where required by applicable law or where RRA approves a refund because the customer could not receive or access the file due to a verified technical failure.

Paid RRA plans include eBooks at no separate $34.95 charge:

• Essential: 1 included eBook
• Professional: 2 included eBooks
• Premium: a quantity equal to purchased locations
• Custom: a quantity equal to purchased locations

Included eBooks are fulfilled by RRA by email. They are part of the paid-plan package and are not separate standalone purchases. If a full refund is approved, the related subscription and paid access end immediately. Any continued use of downloaded RRA materials remains subject to the Terms of Service.

If a verified RRA technical problem prevents a customer from receiving the service or an included digital item, the customer should contact RRA promptly. RRA may first attempt to restore access, resend a secure download link, or correct the problem. If the issue cannot reasonably be resolved, RRA may approve an appropriate refund.

Problems caused by a customer’s device, email filtering, internet connection, account sharing, unsupported software, or failure to follow reasonable instructions do not automatically qualify for a refund, although RRA may still assist.

To request a refund, email Jamesway2llc@gmail.com from the account email when possible. Include the account name, purchase date, plan or item purchased, and a short explanation of the request. Do not send full payment-card or bank-account information.

Approved refunds are returned to the original payment method. Processing time after approval depends on Stripe, the customer’s bank, and the payment network.

Customers are encouraged to contact RRA first so that RRA can review and try to resolve a billing or service issue. This does not limit any rights a customer may have through a payment provider or applicable law.

Nothing in this policy limits any non-waivable consumer or statutory rights that apply to a customer. If this policy conflicts with a mandatory legal requirement, that requirement controls to the extent of the conflict.

RRA may update this policy as its services or operating practices change. The published policy will show its effective date. Changes apply prospectively unless applicable law requires otherwise.

Refund requests and support:

Jamesway2llc@gmail.com